Refund / Cancellation Policy

1. Overview

This policy explains how cancellations and refunds work for BytePro.com.au subscription plans and one-off purchases, such as the SEO Audit Report.

2. Subscription plans (month-to-month, no lock-in)

• All plans are billed monthly or annually with no lock-in contract.
• You may cancel your subscription at any time from your client dashboard.
• Cancellation stops future billing; your current plan remains active until the end of the billing period you've already paid for.
• We do not provide partial refunds for the unused portion of a current billing period, except where required by law.

3. Annual plans

Annual plans are billed upfront at a discounted rate. If you cancel partway through an annual term, work already delivered up to the cancellation date is non-refundable; any remaining undelivered months may be considered for a pro-rata refund at our discretion, on request.

4. One-off purchases (e.g. SEO Audit Report)

One-off digital products, such as the SEO Audit Report, are generated and delivered shortly after purchase. Because the report is generated specifically for your business:

• Refunds can be requested if the report has not yet been delivered.
• Once a report has been delivered, it is non-refundable, except where it was not delivered as described or is faulty.

5. Faulty or misdescribed services

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. If a service is not delivered as described, is delivered late without reasonable cause, or is otherwise faulty, you may be entitled to a repeat of the service, a partial refund, or a full refund, depending on the nature of the issue.

6. How to request a cancellation or refund

To cancel a subscription, log in to your client dashboard and cancel your plan directly, or email us with your account details. To request a refund, contact us at ask@bytepro.com.au with your order details and the reason for your request.

7. Processing time

Approved refunds are processed back to your original payment method (Stripe or PayPal) within 5–10 business days, depending on your bank or provider.

8. Contact us

If you have any questions about cancellations or refunds, reach out to ask@bytepro.com.au — we respond within one business day.

Last updated: October 2026